That’s right, I finally logged into EQ2 after a new baby break of nearly 2 months to find my characters naked (apart from appearance armour), all cash gone and the fact I’d supposedly withdrawn all the cash from my guilds bank, annoyed doesn’t describe it! All this in the few days before I logged back on.
With the other half and baby away for a week I decided now was the time to get back into EQ2 and signed up to join my guilds Monday group night. I was looking forward to playing again with people I count as friends and had missed gaming with my guild over the last couple of months. I patched the game logged in and was greeted with the above news!
I also spotted a new level 1 character called Ukokool which had obviously been created to sell the plat or move it into another account via my shared bank.
I am usually careful with logins and PC security, I’m a web dev so security is something I have to think about daily. I have used the same user/pass on a couple of other things than my SOE account, one was an MMO though both are secure and have now had their password’s changed.
Openedge had his Guild Wars account hacked recently and a member of my guild had her account hacked after a period of inactivity. Another member of my guild did suggest that the leak could be internal to SOE which is always a possibility as many credit card frauds are inside jobs these days.
I have petitioned SOE to look into the problem and am hopeful I can get things restored, here is their response to my petition.
Hi there Yetian,
Thank you for contacting Sony Online Entertainment regarding your compromised account. I completely understand your frustration, and I appreciate this issue being brought to my attention. I have taken a look at this and have confirmed the compromise.
To prevent any further damage from occurring, I have terminated all game subscriptions on this account (Station Name: *********) pending ownership verification and the securing of the account through our Technical Support department. After this has been completed, we may investigate what had occurred in-game as a result of the compromise.
In order to re-secure your account, we’ll need to verify your identity so that whatever third party that compromised your account can’t just get right back in. To that end, you can either reply to this email directly with the following information, or if you aren’t comfortable with that, give us a call at 1-858-537-0898 with this information handy, and we’ll be happy to get this process started.
- Last four digits of the credit card used to bill the account:
- The name on that card:
- The COMPLETE billing address:
- Current Answer to your Security Question:
- Account / Registration Key (usually found on the back of your CD case or on the instruction manual):
- Real Name:
- E-mail Address:
- Station Username:
If neither of those options work for you, we also can help you via live chat – details on that and the rest of our Technical Support channels can be found here: http://www.soe.com/support under the Technical Support section. I hope that this reaches you well, and that we can get you sorted and back in game as soon as possible!
Senior GM Malovari
In-Game CSR – EverQuestII
Sony Online Entertainment
I’ll keep you updated with how this goes in case anyone’s interested.