With the release of guild halls in Everquest our guild had a lot to do. As a casual bunch we opted for the Tier 2 hall so we didn’t overstretch ourselves. South Qeynos was the location of choice and before long we were adding amenities and furniture to help make our hall a home. One amenity of choice was the option of adding uniform mannequins so we could kit out our npc’s with some nice outfits.
We purchased 2 mannequins at first and managed to setup the uniforms without any problems, well lack of fashion sense maybe, but that’s a whole other topic. 
After a while our urge for weird and wonderful outfits got the better of us and we purchased 2 more mannequins. Upon trying to use the 2 additional uniforms we’d created we came upon our first problem, 2 of the mannequins had the name “uniform 1″ and 2 “uniform 2″. This meant that the game could only see the first 2 and thefore we had 2 mannequins that we couldn’t do anything with.
A guildmate contact a GM who told us to sell the mannequins and re-purchase. We did this as asked and then sent a petition to regain the status lot from selling them back to the hall, this is where the problems began.
SOE decided that we had bought 2 mannequins and received 4, when in actual fact we had purchased 2 and received 2, then purchased 2 more and received 2 more. My efforts to make them see this can be seen below.
Continue reading ‘An SOE customer service gem!’
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